What Is Section 230?
Section 230 of the Communications Decency Act is one of the foundational laws upon which the internet was built.
It allows internet companies to innovate and moderate content, helps promote freedom of expression online, and enables online businesses to offer products, services, and features that users expect.
Why Does It Matter?
Our coalition represents a broad cross-section of companies that have benefited from this flexibility. Our goal is to ensure our diverse collection of users is represented in important policy conversations and preserve the internet as a place of limitless possibility.
Our members offer a variety of products and services. This is why Section 230 matters to them:
Automattic believes in making the web a better place and providing people all over the world with the tools they need to tell their own stories. With 1.7 million new users registering each month across the Automattic ecosystem, 1.2 billion monthly unique visitors on WordPress.com, and 9 billion monthly page views on Tumblr, Section 230 allows our trust and safety teams to thoughtfully balance content moderation and freedom of expression to provide a safe and equitable community for our users.
Bazaarvoice is the leading software platform for the collection, authentication, display, and distribution of user-generated consumer product reviews. Bazaarvoice and its subsidiaries host over 5.6 billion reviews, with about 95% of consumers saying they read reviews before making a purchase. Section 230 gives us the ability to display user-generated reviews and to remove objectionable content without exposure to liability, and it is critical to our ability to provide essential services to our clients and their consumers.
Dropbox is one place to keep life organized and keep work moving. With more than 600 million global users and over 550 billion pieces of content stored on our platform, Dropbox relies on Section 230 to provide our users with trusted services.
eBay is a pure third-party marketplace, with over 1.6 billion global listings. eBay takes a comprehensive approach to protecting consumers, leveraging Section 230 — along with our marketplace policies, technology, and third-party partnerships — to ensure the safety and trustworthiness of its platform.
Etsy is the global marketplace for sellers of unique and creative goods. It’s home to a universe of special, extraordinary items, from unique handcrafted pieces to vintage treasures. Section 230 gives Etsy certainty that we can take concrete action to remove harmful or illegal user-generated content while also operating an open marketplace that creates opportunities for millions of creative entrepreneurs to start and grow a business online.
Eventbrite’s mission is to bring the world together through live experiences. Section 230 enables us to serve our diverse community of event creators and consumers through content moderation that promotes our values of freedom of expression, safety, and inclusion.
Glassdoor helps people find a job and company they love through the power of workplace transparency. Hosting authentic workplace reviews that empower job seekers is not possible without the immunity and safe harbor Section 230 provides.
More people find jobs on Indeed than anywhere else, with over 250 million people each month searching for jobs, posting resumes, and researching companies globally. Section 230 ensures that the content on Indeed is safe and trustworthy for the job seekers and employers who rely on our services. Without the flexibilities given by Section 230, Indeed would not be able to work toward our mission of helping people find jobs.
Every neighborhood on Nextdoor is unique and we appreciate these differences. Section 230 enables neighbors on Nextdoor to moderate their communities to ensure that the content they see on Nextdoor is useful and relevant to their unique neighborhoods.
Patreon is a membership platform that connects creators with their biggest fans and enables those fans to become paying members, or patrons, of their favorite creators. Section 230 protects Patreon and empowers our 200,000+ creators, and more than 6 million patrons who use our platform.
Pinterest’s mission is to bring everyone the inspiration to create a life they love. Section 230 enables the vigilant, responsible content moderation that people expect and appreciate from Pinterest. It also provides the certainty and flexibility to build new curated content features like expert and compassionate search.
Under Reddit‘s layered, community-based approach to governance, both users and the company share responsibility for content moderation. This means that Section 230 protects not just Reddit, but those individual users as well.
Scribd is the world’s most fascinating digital library, providing access to best ebooks, audiobooks, magazine articles, documents and more. Section 230 lets us continuously offer diverse stories and content to our readers, while also protecting and helping our community and our company flourish.
Snap is a camera company designed for close friends to communicate with each other. Section 230 is a necessary tool that allows us to effectively moderate content to keep Snapchat a safe platform for our users to express themselves, live in the moment, learn about the world, and have fun together.
As the largest travel planning platform with nearly 900 million unbiased reviews and opinions, Tripadvisor leverages world-class review moderation under Section 230 to provide travelers with reliable, relevant content. Read Tripadvisor’s Review Transparency Report to learn more.
Twilio is a B2B global cloud communications services provider that enables enterprises of all sizes and across every industry to reinvent how they engage with their customers. Section 230 allows Twilio to focus on powering efficient, effective, and trusted communications for over 220,000 businesses, nonprofits, and governments worldwide.
Section 230 allows Vimeo to host massive amounts of videos uploaded by users. It also allows us to moderate and remove harmful content through our Trust & Safety Team and automated tools, and provide a safe platform for users to upload their creative works.
Wikipedia is one of the largest online collections of human knowledge, the collective work of hundreds of thousands of volunteer editors who share knowledge with the public about the world around us. It is open to all, transparent in its operations, and available free of charge. Section 230 allows the Wikimedia Foundation to host that community’s contributions of knowledge and editing that make this project possible.
Yelp’s mission is to connect people with great local businesses, and Section 230 is critical to Yelp’s ability to recommend the most reliable and useful reviews to consumers and protect them from deceptive content. As a platform regularly targeted in lawsuits over the online reviews of its users, Section 230 has been vital in protecting Yelp and allowing it to improve access to vital consumer information, aiding them in their decisions about where to spend their hard-earned money.